Read Bart’s full bio

Mary has over 28 years experience in the alarm industry. During her 12 years with ADT/Tyco International, she served as General Manager, responsible for over one hundred employees that served over 150,000 accounts for the Metro New York area. Mary has been with USA since 2002 overseeing operations of all 3 Central Station offices.

Jennifer has been with USA since 2017.  She recently received her Bachelor of science degree in Technical Management concentration in HR Management.

Zig has been with USA Central Station since 2000 and began as the Quality Assurance & Training Manager. He is now responsible for overseeing all aspects of operations in the Milford, CT monitoring center and answering service center.

Jay has 16 years of experience in the alarm monitoring industry, most of those with USA Central Station.  He began as a Dispatcher and promoted to Shift Supervisor.  In 2015 Jay was promoted to Assistant Manager, he is responsible for overseeing all aspects of operations in the St. Paul Office.

Felecia has 29 years of experience in the alarm monitoring industry, all began as an operator in 1989.  In May of 2010 Felecia became the Supervisor of all shifts in the Port Chester office.  In November 2015 Felecia was promoted to Assistant Operations Manager, she is responsible for the daily supervision of the Port Chester office.

Joseph has been with USA Central Station since 2009.  He started as dispatch operator, served as assistant supervisor and now is responsible for Quality Assurance & Operator Training.

Donald has been with USA Central Station since 1985, working in operations and now overseeing the tech support and customer service support.

Formally of National Guardian’s tech support, Bob has been with USA since 2005. Bob interacts with all dealers supporting them on technical support and troubleshooting. He has intensive experience on U.L. requirements assisting installers as needed.

Crystal has been with USA Central Station since 1988, holding positions from dispatch operator to supervisor and now is responsible for activity reduction and interfacing with our Telco vendors.

Jaime has been with USA Central Station since 1994, starting in operations and is now responsible for managing the corporate office and Billing Department.

Joyce has over 22 years of experience in the security industry. She worked for ADT from 1992 until they closed the Trumbull office in 1997. She then worked for Alarm Guard/ADT until 1999. Joyce has been with USA Central Station since 2000 initially overseeing the CT monitoring center. In her current position, Joyce is responsible for creating customized solutions for our installing partners.

Cliff has been in the industry alarm industry since 1982.  His back ground varies in installation, service, design, project management, sales and National accounts.  Cliff has been with USA since 2017 creating customized solutions for our installing partners.

Tom has over 25 years of experience in the alarm industry. He started with Amcest in 1979 as a Sales Coordinator,  then moved to King Central in 1989 as a National Sales Manager. Tom has been with USA Central Station since 2006 focusing on creating customized solutions for our installing partners.

Brett has been with USA Central Station since 1996 starting as a dispatch operator. He held supervising positions and now is responsible for specialized dealer support with concentration in the Rockland County 911 center. He oversees and coordinates the AES mesh network. He is a liaison to our central stations and installing partners.

Schneider has been with USA Central Station since 2003.  She started as an operator and now is the coordinator for our sales department.