AUTOMATION AND NOTIFICATION
In the security industry, you need the fastest response times and most reliable information just to stay competitive. With USA Central Station, you will get the speed and reliability you need. Consider this:
- 75% of our alarms are handled in 15 seconds or less
- 3 Central Station Sites provide triple redundancy
- Multiple locations give you unsurpassed reliability
Special Features
- IVR (Interactive Voice Response)
- Automated Fax Notification
- Automated Text Notification
- Automated Email Notification
- USA Dealer Web Access
- USA Dealer Web via Mobile Devices Access
- AlertCom USA Answering Service
- Billing Service
IVR (Interactive Voice Response)
This feature is a convenient, user-friendly interface with the USA Central Station’s automation system. By using a touch-tone telephone, our installing partners will have access to a variety of services with proper identification. These services are:
- Place an account on test
- Extend a test
- Review test results
- Clear a test
- Review a complete list of zones for an account
- Review account history
Automated Notification
USA Central Station’s Automated Notification has been designed for speed and flexibility. It allows you and /or your customer to receive a customized text, fax or email message each time the alarm panel is activated. This feature is an easy and inexpensive way for you to add value to the services you offer your customers.
AlertCom USA Answering Service
Our answering service allows your calls to be answered by our trained central station professionals. The goal is superior customer service. They are not just message takers but can also access your accounts and cancel alarms if necessary.
Billing Service
USA Central Station has the ability to do all of the billing for your company. Please feel free to contact us for more information regarding this service.